With more than 25 years of experience with the business practice needs of physicians and physician groups, Mike Drinkwater has focused specifically on the Emergency Medicine Billing industry as part of Gottlieb’s senior management team. He previously served as the Executive Director/Business Services for The Emory Clinic, a 700-member physician group practice in Atlanta, and as Chief Operating Officer for Physician and Hospital Support Services Corporation in Pennsylvania.
Mike has been a leader in bringing the principles of Total Quality Management (TQM) to the healthcare industry and to the field of Emergency Medicine billing specifically. His rigorous application of the TQM methodology—instituting continuous improvement through Statistical Process Control—has enabled Gottlieb to continue to elevate our service and optimize net revenues for our clients.
Having joined Gottlieb in 1998, Amy is experienced in all aspects of Emergency Physician reimbursement. Amy manages more than 400 employees, who process the complete revenue cycle, and has been instrumental in developing and implementing process controls and procedures that reduce A/R days for our clients. Amy conceptualized an electronic workflow tool that allows her to manage and monitor every aspect of her team’s operations and, in collaboration with our IT team, brought the concept from design to fruition. Amy works closely with our partners and acts as an operational liaison between our partners and our staff.
Delroy began his career in information technology in 1989 at Gottlieb Financial Services as the night systems manager. About this same time, electronic medical record systems (EMRs) were just beginning to be installed in hospitals on a broad scale. As our business has grown and technologies have developed over the past years, he gained knowledge and experience with all EMRs; converting from a paper system to an electronic system.
As IT Director in 2000, Delroy was part of the original programming team that wrote and designed the proprietary system and processes that are still the core of our current software. Delroy’s strengths lie in optimizing patient data flow, managing large projects and applications, directing multiple teams of developers and network engineers, overseeing reliable and continuous IT operations. He was also the catalyst in developing and implementing inter-department work flow measures while instituting a teamwork culture across departments. He is adept at dealing with complex situations and problems and in recruiting team members with positive attitudes and skills to work together to achieve desired results.
As CIO since 2004, Delroy’s primary role is to oversee the design and development of the company’s technological infrastructure (networks, computer systems, and platforms) to ensure optimal performance. Additionally, he is tasked with streamlining and finding solutions for an ever-changing healthcare market.
As the Vice President of Operations, Shanna oversees Gottlieb’s daily operations, including the full revenue cycle process and Managed Care contract negotiations. Shanna has over 20 years of experience designing systems aimed at helping ED physicians deal with complex insurance issues and is focused on helping improve their practices. Shanna provides direct assistance to Emergency Physicians and is responsible for development of the analysis, negotiation, and implementation of managed care contracts with all insurance carriers. Shanna is an expert in accounts receivables, revenue cycle management, and reimbursement trends.
Shanna serves on the EDPMA Board on behalf of Gottlieb, as well as EDPMA’s State Regulatory and Insurance Committee and ACEP/EDPMA Regional work groups. Shanna participates in lobbying efforts in support of Emergency Medicine providers.
Matt brings 16 years of experience in Emergency Medicine, Urgent Care, and Primary Care Practice administration. Having received his Masters of Health Administration from the University of North Florida, Matt is known for his analytical approach and spearheading industry-leading trend analyses, benchmarking ratios, and advanced reporting techniques. Matt’s expertise has helped Gottlieb’s clients gain better insights into their practices, maximize their reimbursements, and has had a marked impact on Gottlieb’s process improvements.